Once a digital album or track has been downloaded or streamed, no refund will be issued. If a purchase was made in error and no download or streaming has occurred, you may request a refund within 7 days of purchase.
If a purchased track or album is defective, contact us within 14 days of purchase. We will verify the issue and either provide a replacement download or issue a full refund.
Monthly subscription fees (Premium at R49.99/month and Producer at R99.99/month) are non-refundable once the billing period has started. You may cancel at any time to prevent future charges.
Annual subscription fees (Premium at R499.99/year and Producer at R999.99/year) may be refunded within 14 days of purchase if you have not used any premium features. After 14 days, no refund will be issued.
Email clubculture.music.app@gmail.com with your account email, the transaction reference or date of purchase, and the reason for your refund request. We respond within 5 business days.
Approved refunds are processed via Paystack and credited to the original payment method within 5—10 business days.